Follow the steps below to upload documents.
1. Log in to your helloPay account.
2. On the drop-down menu, click Account Settings.
3. Click Manage your Documents.
4. Upload 1 proof of identification (POI) and 1 proof of address (POA) to proceed with the verification.
Valid POI accepted: passport, driver's license, SSS ID, UMID, TIN card, Postal ID, PRC ID, voter's ID
Valid POA accepted: utility bill, bank statement
We're ready to assist if you have concerns or questions about upgrading your helloPay account. Contact us.