How to Top Up using Security Bank Over-the-Counter Service

Step-by-Step Guide

You can add money to your helloPay account using Security Bank over-the-counter bills payment service! Before choosing this method, please take note of the following:

  • The money deposit process must be completed in 3 days. Users who miss the payment deadline must start the process again.
  • The over-the-counter service is open to everyone, with or without a Security Bank account. Security Bank debit account cardholders may also pay through an ATM.
  • Security Bank charges a P50 fee for their Bills Payment service. This is on top of the actual top up amount; hence, do not deduct it from your original top up.
  • This service is powered by Dragonpay. View our Privacy Policy on third party partners here.

Here's how to add money to your account by depositing your money over-the-counter at Security Bank:

On helloPay's Website

1. Log in to your helloPay account.

Log in to your account

2. Click Top Up on the homepage or on the menu on the upper right side of the page.

Choose Top Up

3. Enter your Top Up Amount and choose Dragonpay - Pay by Cash at your Bank. Click Top Up Now and you will be redirected to Dragonpay's site.

Choose Dragonpay - Pay Cash at Bank

DragonPay Redirect

1. Choose Security Bank OTC Bills Payment and tick the Terms and Conditions box.

Choose Security Bills Payment

2. Confirm the e-mail address where Dragonpay will send the instructions for the bills payment.

3. On Dragonpay's e-mail, click the link leading to the instructions. Bring a copy of the instructions at Security Bank.

At Security Bank

1. Initiate a Bills Payment transaction with a teller using the information on Dragonpay's e-mail.

2. Get your machine-validated receipt.

Fill out Sterling form

Validating your Top Up

1. Transactions will be automatically validated. You will receive a confirmation e-mail from Dragonpay once the transaction has been cleared.

2. On your helloPay account, check if the transaction is marked done. Please note that it may take up to 24 hours before the transaction is reflected on your account.

Successful transactions will reflect on account

If you encounter any problems when you top up your account, feel free to contact us.

Click here for more payment methods.