How to Top Up using RCBC Over-the-Counter Service

Step-by-Step Guide

You can add money to your helloPay account using RCBC cash deposit! Before choosing this method, please take note of the following:

  • The money deposit process must be completed in 3 days. Users who miss the payment deadline must start the process again.
  • The over-the-counter service is open to everyone, with or without a RCBC account. RCBC debit account cardholders may also pay through an ATM.
  • Please note that banks may charge handling fees for deposits made at their provincial branches. This is on top of the actual top up amount; hence, do not deduct it from your original top up.
  • This service is powered by Dragonpay. View our Privacy Policy on third party partners here.

Here's how to add money to your account by depositing your money over-the-counter at RCBC:

On helloPay's Website

1. Log in to your helloPay account.

Log in to your account

2. Click Top Up on the homepage or on the menu on the upper right side of the page.

Choose Top Up

3. Enter your Top Up Amount and choose Dragonpay - Pay by Cash at your Bank. Click Top Up Now and you will be redirected to Dragonpay's site.

Choose Dragonpay - Pay Cash at Bank

DragonPay Redirect

1. Choose RCBC Over-the-Counter/ATM and tick the Terms and Conditions box.

Choose Maybank Over-the-Counter

2. Confirm the e-mail address where Dragonpay will send the instructions for the over-the-counter deposit.

3. On Dragonpay's e-mail, click the link leading to the instructions. Take note of the branch name, date, time, and amount deposited.


1. Fill out the Peso Cash Deposit Slip. Indicate the Date, Account Number (refer to Dragonpay's instructions), Account Name, and your Cash Payment details.

Fill out PNB form

2. Submit the cash deposit slip and the exact top up amount to the teller for processing.

3. Get your machine-validated receipt. Take note of the reference number, date, time, and amount deposited.

Validating your Top Up

1. Go back to Dragonpay's instructions and click on the validation link.

2. Enter the reference number, date, time, and amount deposited indicated in your machine-validated slip. Please note that it may take up to 10 minutes before the transaction is validated.

RCBC Validation

3. Once successful, you will be redirected to the helloPay page. Go to your Account Overview and check if the transaction is marked done. Please note that it may take up to 24 hours before the transaction is reflected on your account.

Successful transactions will reflect on account

If you encounter any problems when you top up your account, feel free to contact us.

Click here for more payment methods.