How to Top Up using BPI Over-the-Counter Bills Payment Service

Step-by-Step Guide

You can add money to your helloPay account using BPI Over-the-Counter Bills Payment! Before choosing this method, please take note of the following:

  • The money deposit process must be completed in 3 days. Users who miss the payment deadline must start the process again.
  • The over-the-counter service is open to everyone, with or without a BPI account.
  • BPI charges P50 service fee for bills payment. This is on top of the actual top up amount; hence, do not deduct it from your original top up.
  • This service is powered by Dragonpay. View our Privacy Policy on third party partners here.

Here's how to add money to your account by depositing your money over-the-counter at BPI:

On helloPay's Website

1. Log in to your helloPay account.

Log in to your account

2. Click Top Up on the homepage or on the menu on the upper right side of the page.

Choose Top Up

3. Enter your Top Up Amount and choose Dragonpay - Pay by Cash at your Bank. Click Top Up Now and you will be redirected to Dragonpay's site.

Choose Dragonpay - Pay Cash at Bank

DragonPay Redirect

1. Choose BPI Over-the-Counter Bills Payment and tick the Terms and Conditions box.

Choose BPI Over-the-Counter

2. Confirm the e-mail address where Dragonpay will send the instructions for the bills payment.

3. On Dragonpay's e-mail, click the link leading to the instructions and take note of the payment details.


1. Using the BPI Express Assist machine, select Bills Payment and input the information asked.

2. Submit the cash deposit slip and the exact top up amount to the teller for processing.

Validating your Top Up

1. The transaction will be automatically validated by BPI and Dragonpay within 30 minutes. You will receive a confirmation e-mail from Dragonpay once the transaction has been validated.

2. After receiving the confirmation e-mail, log in to your helloPay account and check if the transaction is marked done. Please note that it may take up to 24 hours before the transaction is reflected on your account.

Successful transactions will reflect on account

If you encounter any problems when you top up your account, feel free to contact us.

Click here for more payment methods.