Password Safety

In order to help us keep your data secure, it is important that you choose a strong password for your helloPay account. Please read our brief guide to choosing a secure password, and what you should try to avoid:

Things to include:

  • The minimum length for your helloPay password is 8 characters, containing capital letter and numbers, but we would recommend that you use a longer password since this will increase its security.
  • Use a unique password that you do not use anywhere else on the Internet.
  • Generate a random and unique password using a password manager such as 1password or Dashlane to increase security. Password managers can also help you to keep track of all your passwords in one place, using just one master password.
  • Use a mixture of upper and lower case letters, numbers and punctuation marks to increase the complexity of your password; ‘AppLeS401!2?’ is a much stronger password than simply ‘apples’.
  • Use a uncommon phrase, and take the first letter of each word to create the word part of your password, before adding some numbers, symbols and upper case letters e.g. You Can’t Always Get What You Want = YcAgwYW1*5
  • Try to change your password regularly to minimize the risk of its security being compromised.

Things to avoid:

  • Avoid using your own name or the names of your friends, family or pets, since these can easily be guessed.
  • None of your personal information such as your email address, address, mobile number or any derivatives of these should make up any part of your password.
  • Avoid using one password for many different websites - if this password is guessed or worked out, then someone will have access to many of your online accounts.
  • Do not use a generic password such as ‘password’, ‘qwerty’, ‘asdfg’ or ‘opensesame’, which can be quickly cracked by hackers.
  • Avoid using passwords such as 'hellopay' or 'pay' or any common terms that can be easily associated to our service such as 'banking' or 'payment' etc.
  • Do not use any of the sample passwords shown in this guide - they are now no longer secure passwords for you to use, and should only be used as a demonstration.