Upgrade to a helloPay Premium Account


Upgrade your helloPay account to Premium for free! Enjoy a P35,000 limit per transaction (versus P5,000 for Basic Accounts) and a verified status.

Follow the steps below to upgrade.

1. Log in to your helloPay account.

Log in to your account

2. On the drop-down menu, click Upgrade Now.

Go to Account Settings

3. Complete the form with your identification details that are the same as in your verification documents.

Upload 1 proof of identification

4. Upload 1 proof of identification (POI) and 1 proof of address (POA) to proceed with the verification.

Valid POI accepted: passport, driver's license, SSS ID, UMID, TIN card, Postal ID, PRC ID, voter's ID
Valid POA accepted: utility bill, bank statement

Upload 1 proof of address

  • Please cover or blur sensitive bank information when scanning or taking photos of documents for uploading.
  • Our data collection process is in compliance with applicable laws and regulations. We ensure the confidentiality and security of your personal information in accordance with helloPay's Privacy Policy.
  • Account upgrade will be confirmed by an automated e-mail 1 to 2 business days after the documents have been uploaded.

We're ready to assist if you have concerns or questions about upgrading your helloPay account. Contact us.

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